Faqs

SHIPPING & DELIVERY

There is a flat rate delivery charge of £3.95 on all UK mainland orders. *Free delivery on all orders over £50.00, however If your parcel weighs over 5KG, we will contact you as there will be additional postage costs. To orders going to any Channel Island there is a flat rate of £8.99 for up-to 5kg, anything weighing more than 5kg will incur an additional cost.

 

We offer free local delivery for all orders to Glossop and SK13 postcodes. 

 

At the checkout please choose the appropriate delivery option. For other locations, please contact us at info@thisismyhappyplace.co.uk

We aim to send all local and postal orders within 2-3 working days of them being placed, subject to stock availability. We will notify you by email if there is any change to this.

Orders will be shipped via Royal Mail or courier company depending on size.

 

RETURNS

 

Items which are damaged, faulty, incorrect or simply unwanted must be returned within 7 working days of receipt. 

 

If you change your mind about an item, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable.  Please return the item and we will process the refund/exchange within 72 hours.

 

If your item is faulty or damaged, please contact us first by email on returns@thisismyhappyplace.co.uk  and state your order number, the product which is at fault and the reason for returning.  We may be able to issue a refund/replacement without a return (we may require photos in this instance).  If you do need to return the product in this instance, we will refund the postage charge.

Please send returns to:

My Happy Place Returns Department

New Cottage

Hobroyd, Glossop

Derbyshire

SK13 6JW

PAYMENT 

 

All prices are shown in UK pounds sterling, and are inclusive of UK VAT at the current rate.

Payment can be made through Paypal and Stripe

PRIVACY POLICY

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. This includes the  use of cookies, which are small files stored on your device as you browse certain web pages - most websites use cookies in order to work properly. Cookies do not store personal information. You can disable cookies in your browser, although the website may not function correctly.

What do you use this information for?

We use this information to provide our service to you, for example delivery of your order, and your email and/or phone number to contact you to make delivery arrangements. With your consent, we may also use this information to contact you again in the future to offer our services.

General Data Protection Regulations (GDPR) ​

General Data Protection Regulations (GDPR) ​ Under the GDPR, you have certain rights, including the right to access your data and the right to be forgotten. Please contact us with any questions in relation to this, via email to info@thisismyhappyplace.co.uk

Law

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

We are committed to protecting your privacy, as such we will only ever use the information we collect from you to fulfill your order and enable us to provide the best service possible.

When you buy goods from us, we ask for information such as your name, e-mail address, delivery address, contact details and credit/debit card details. We keep a record of some information so that we can recognise you as a registered customer and fulfill your orders as efficiently as possible. We do not keep a record of your card details.

It is your responsibility to keep your account password secret and ensure the password is encrypted, by combining lower and upper case letters along with a number/s. You may change your password at any time in your account options.

We will never pass your details on to third parties.

TERMS & CONDITIONS

These Terms and Conditions will be part of the contract between the customer and My Happy Place.

1. Contract of Sale

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. When you place an order to purchase we will send you an e-mail confirming receipt of your order, with the details of your order. 

The final acceptance of your order will be complete at the time we send you a Dispatch Confirmation email. Any products from the order, not confirmed in the invoice enclosed with the Dispatch Confirmation email, have not been purchased and paid for. 

The ownership remains with My Happy Place until the complete payment of the order has been made. 

2. Prices & Availability  

All prices are given in Pound Sterling (£) and are inclusive of VAT. Prices may change and offers may be withdrawn at any time. The prices do not include delivery charges which are added to your order at checkout.

Although we try to ensure that all prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will consider the incorrectly priced item as cancelled.

All displayed products are subject to availability .You may still order out of stock products if we have more on order - you will not be charged for these until we dispatch them.

3. Payment Terms

Full payment must be received for your order before it is dispatched. While every effort is made to send complete orders, we reserve the right to make part deliveries.

4. Display on the Website

We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise.

All products are sold as one piece and the price displayed is for one unit, unless otherwise stated in the product name that the product is a set and contains multiple pieces.

 

 

5. Use of Cookies 

This website uses two kinds of cookies - these are small files that are stored on your computer or mobile device as you browse certain web pages - most websites use some kind of cookie data in order to work properly.

Session cookies are temporary cookies that only remain for the duration of your website visit.  We use these mainly to keep track of whether you are logged in or out, and what items are in your basket so we can keep them there for your next visit (up to 7 days).

Persistent cookies remain for much longer and use these mainly for analytical purposes so we can track how our customers are using the website in order to improve our service to you.

Cookies do not store personal information such as credit card details and we will never use cookies in relation to your personal information.

By using this website you agree to us using cookies in this way. You can disable cookies in your browser, however the website may not function properly.

6. Other

We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.