faqs

 
SHIPPING & DELIVERY

There is a flat rate delivery charge of £2.79 on all orders. *Free delivery on all orders over £50.00, however If your parcel weighs over 5KG, we will contact you as there will be additional postage costs.

 

We offer free local delivery for all orders of £10 and over to Glossop and SK13 postcodes. If the order is below £10 a £1.50 delivery charge will be added at checkout.

 

At the checkout please choose the appropriate delivery option. For other locations, please contact us at info@thisismyhappyplace.co.uk. 

We aim to send all local and postal orders within 2-3 working days of them being placed, subject to stock availability. We will notify you by email if there is any change to this.

Orders will be shipped via Royal Mail or courier company depending on size.

 

RETURNS

 

Items which are damaged, faulty, incorrect or simply unwanted must be returned within 7 working days of receipt. 

 

If you change your mind about an item, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable.  Please return the item and we will process the refund/exchange within 72 hours.

 

If your item is faulty or damaged, please contact us first by email on returns@thisismyhappyplace.co.uk  and state your order number, the product which is at fault and the reason for returning.  We may be able to issue a refund/replacement without a return (we may require photos in this instance).  If you do need to return the product in this instance, we will refund the postage charge.

Please send returns to:

My Happy Place Returns Department

New Cottage

Hobroyd, Glossop

Derbyshire

SK13 6JW

PAYMENT 

 

All prices are shown in UK pounds sterling, and are inclusive of UK VAT at the current rate.

Payment can be made through Paypal and Stripe

If you wish to pay by alternative means eg BACS, please contact us for further information

PRIVACY POLICY

References in this Privacy Policy Statement to "we", "us" and "My Happy Place" are to My Happy Place.  We are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.

WE DO NOT PASS YOUR PERSONAL INFORMATION ON TO THIRD PARTIES.

All transactions that you initiate with My Happy Place on this web site are confidential. Your name will not be added to any third party mailing lists.

The Data Protection Act

Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:

  • To process your online order.

  • To provide you with the most efficient possible service.

The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that My Happy Place are carrying out (if you have selected to receive these emails).

You have a right to request a copy of any personal data held by My Happy Place at any time, in order to check its accuracy. If you wish to do this, please write (explaining that your interest is in personal data maintained by us) to the following

This is My Happy Place Customer Services
New Cottage

Hobroyd, Glossop
Derbyshire

Sk13 6JW

Changes to this policy

This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you.

 

Law

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

We are committed to protecting your privacy, as such we will only ever use the information we collect from you to fulfill your order and enable us to provide the best service possible.

When you buy goods from us, we ask for information such as your name, e-mail address, delivery address, contact details and credit/debit card details. We keep a record of some information so that we can recognise you as a registered customer and fulfill your orders as efficiently as possible. We do not keep a record of your card details.

It is your responsibility to keep your account password secret and ensure the password is encrypted, by combining lower and upper case letters along with a number/s. You may change your password at any time in your account options.

We will never pass your details on to third parties.

TERMS & CONDITIONS

These Terms and Conditions will be part of the contract between the customer and My Happy Place.

1. Contract of Sale

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. When you place an order to purchase we will send you an e-mail confirming receipt of your order, with the details of your order. 

The final acceptance of your order will be complete at the time we send you a Dispatch Confirmation email. Any products from the order, not confirmed in the invoice enclosed with the Dispatch Confirmation email, have not been purchased and paid for. 

The ownership remains with My Happy Place until the complete payment of the order has been made. 

2. Prices & Availability  

All prices are given in Pound Sterling (£) and are inclusive of VAT. Prices may change and offers may be withdrawn at any time. The prices do not include delivery charges which are added to your order at checkout.

Although we try to ensure that all prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will consider the incorrectly priced item as cancelled.

All displayed products are subject to availability .You may still order out of stock products if we have more on order - you will not be charged for these until we dispatch them.

3. Payment Terms

Full payment must be received for your order before it is dispatched. While every effort is made to send complete orders, we reserve the right to make part deliveries.

4. Display on the Website

We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise.

All products are sold as one piece and the price displayed is for one unit, unless otherwise stated in the product name that the product is a set and contains multiple pieces.

 

 

5. Use of Cookies 

This website uses two kinds of cookies - these are small files that are stored on your computer or mobile device as you browse certain web pages - most websites use some kind of cookie data in order to work properly.

Session cookies are temporary cookies that only remain for the duration of your website visit.  We use these mainly to keep track of whether you are logged in or out, and what items are in your basket so we can keep them there for your next visit (up to 7 days).

Persistent cookies remain for much longer and use these mainly for analytical purposes so we can track how our customers are using the website in order to improve our service to you.

Cookies do not store personal information such as credit card details and we will never use cookies in relation to your personal information.

By using this website you agree to us using cookies in this way. You can disable cookies in your browser, however the website may not function properly.

6. Other

We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

© 2019 by My Happy Place, Glossop, Derbyshire 

info@thisismyhappyplace.co.uk